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Core feature · Real-time translation

Chat Translation Software and Two-Way Translation Engine

A multi-engine translation layer built on Google, Microsoft, DeepL and GPT models, covering 200+ languages across 20+ messaging channels. Agents type in their language, customers read theirs — and the other way around.

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200+
Languages
20+
Channels
99.5%
Accuracy
<1s
Latency

Powerful translation capabilities

Comprehensive coverage for every cross-border conversation

200+ language support

Over 200 languages and dialects — English, Spanish, Portuguese, Arabic, Japanese, Korean, Thai, Vietnamese and far beyond.

20+ channel coverage

Translate messages across WhatsApp, Telegram, LINE, Facebook, Messenger, Instagram, TikTok, Zalo and more.

AI context awareness

AI recognises conversation context and industry terminology, so quotes, specs and logistics detail read naturally.

Two-way and real time

Incoming and outgoing messages translate automatically, with the original text kept alongside for reference.

Text, image and voice

Beyond text: translate text inside images and voice notes, so a photographed price list is still readable.

Automatic language detection

The engine detects the language your customer writes in — no manual setup when a new contact arrives.

How the translation engine works

Three steps to barrier-free global conversations

  1. 01

    Receive

    Messages from 20+ channels and every account land in one unified inbox.

  2. 02

    Translate

    The engine detects language and context, then translates through the engine you selected.

  3. 03

    Deliver

    Translations appear instantly, and your reply reaches the customer in their own language.

Switchable professional engines

Different conversations need different things: routine support needs speed, negotiation needs precision. NexScrm makes the engine switchable — everyday chats run on the fast Google route, while quotes, contracts and technical specs can move to DeepL or an AI model for phrasing closer to a native speaker.

The AI routes use GPT, Claude and DeepSeek models that restructure the sentence instead of translating word by word, avoiding the tell-tale machine-translation tone that erodes buyer trust. You can also set a translation language per contact, so one account can serve several markets without mixing languages.

Compare plan features
  • Google route: available on every plan, fastest response, ideal for daily support
  • Microsoft / DeepL routes: more natural European-language phrasing for business talks
  • AI routes (GPT / Claude / DeepSeek): sentence restructuring and accurate terminology
  • Per-contact translation: set the language per customer so markets never blur

Use cases

Every cross-border scenario, handled

Cross-border e-commerce

Talk to customers anywhere without friction and lift both pre-sales enquiry and after-sales throughput.

International support desks

Agents no longer need to be multilingual, which cuts hiring and training cost for language coverage.

Global team collaboration

Teammates write in their own language while the engine handles conversion in the background.

Use it on these channels

Other core features

FAQ

Real-Time Translation — frequently asked questions

Do I need a browser plugin for chat translation?
No. Translation is built into the NexScrm desktop client — sign in to your channel account, switch auto-translation on, and both directions are handled without third-party plugins.

Which translation engines are available, and can I choose?
Yes. Google, Microsoft, DeepL plus GPT, Claude and DeepSeek AI models are available. The routes included depend on your plan; Pro unlocks all of them.

Can images and voice messages be translated?
Yes. Image translation and voice translation are available from the character pack upwards, so photographed price lists and voice notes are readable too.

How are translation characters counted?
The free trial includes 5,000 characters. The character pack provides 1.5M characters with no time limit. Standard and Pro plans include unlimited translation characters.

Can one account serve several markets at once?
Yes — per-contact translation lets you set a target language for each customer, so one WhatsApp or Telegram account can serve multiple countries without confusion.

Still have questions? @NexScrm1kf

Start barrier-free global conversations

Try the translation engine free — 5 ports and 5,000 characters, set up in about a minute.

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