Live analytics dashboard
Conversation volume, new contacts, response times and agent performance, refreshed as they happen.
Core feature · Analytics and backup
Analytics and Message Backup
A live dashboard, lead and ticket counters, full conversation backup and AI risk alerts — turning conversations scattered across accounts into data you can review, audit and export.
- Live
- Data refresh
- Full
- Message backup
- Multi
- Filter & export
- 24/7
- Risk monitoring
Data-driven operations
Analytics, backup and risk control end to end
Full message backup
Every conversation is archived to the cloud, searchable by date, contact or keyword, media included.
AI risk alerts
AI watches for sensitive actions and unusual behaviour and alerts the moment a rule is hit.
Behaviour auditing
A complete operation log answers who did what, and when, across every account.
Data export
Export conversation records and analytics in several formats for reconciliation and archiving.
Custom alerting
Configure alert rules per business need so the right person hears about problems first.
The data management loop
Collect, analyse, monitor, report
- 01
Collect
Messages from every channel and account are archived automatically, with leads counted as they land.
- 02
Analyse
Multi-dimensional reporting broken down by channel, account and agent.
- 03
Monitor
AI watches for anomalies and sensitive terms, alerting in real time.
- 04
Report
Reports generate automatically and export in several formats for sharing.
Three core modules
Analytics answers "did it actually work": per-account and per-group lead counts, ticket de-duplication and tracked links make every channel and every person measurable, with back-fill available to correct missed records.
Backup answers "will the data walk out the door": conversations and media archive to the cloud with full-text search and multi-condition filtering, so departures and account changes never cost you history. Controls answer "is the process safe": data masking hides sensitive customer detail, while sensitive-word and behaviour monitoring surface risky moves such as off-platform contact or private payment requests.
- Analytics: per-account and group lead counts, ticket dedupe, system checks, tracked links, ticket sharing
- Backup: automatic cloud archiving, full-text search, multi-condition filters, media archiving
- Controls: data masking, sensitive-word and behaviour monitoring, payment controls, conversation review
- Export: analytics and conversation exports, plus lead back-fill
Use cases
Management decisions grounded in data
Campaign accountability
Cost per lead and conversion by channel and account, so budget follows what performs.
Agent performance
Response time, volume handled and conversions are visible without anyone building a spreadsheet.
Compliance and risk
Behaviour monitoring and audit trails reduce the risk of leaked customer data or off-book deals.
Use it on these channels
Other core features
FAQ
Analytics & Backup — frequently asked questions
What can the counters measure?
Per-account lead counts, group lead counts, ticket de-duplication (per sub-account or across all), system duplicate checks, tracked-link performance and ticket sharing — with export and lead back-fill.
How long is conversation history kept?
Conversations and media are archived to the cloud and searchable by date, contact and keyword. How much history is visible depends on your plan; Pro shows the complete record.
What is data masking?
Masking partially hides customer phone numbers and account handles so agents can work the conversation without being able to export full contact details. It is a Pro-tier control.
How does sensitive-word monitoring work?
Define your own term list — when private contact details, competitor names or payment accounts appear in a chat, the system alerts and logs it for review.
Can analytics be exported?
Yes. Standard and above can export analytics and conversation records for reconciliation, performance reviews and further analysis.
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Make every decision with data
Complete analytics and message backup make operations transparent and controllable.
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